Apple is planning a fix for “snagging,” “vibrating,” iPhone 14 Pro Max cameras next week

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Enlarge / The iPhone 14 Pro and Pro Max.

Apple

That ever larger lens array This may not be the only bump on the iPhone 14 Pro Max’s camera. Some users report that the phone makes grinding noises and vibrates when trying to take photos using third-party apps like SnapChat and TikTok, which severely distorts the camera images and in some cases damage the camera hardware. The problem doesn’t appear to be universal, but MacRumors has been collecting complaints from users across several social media sites and on its own forums, as has The Guardian. Some YouTubers have also documented the phenomenon.

Bloomberg’s Mark Gurman says Apple has recognized the problem and plans to release a fix next week.

The distortion and vibration is most likely caused by the camera’s optical image stabilization gyroscope, which typically corrects for camera shake and hand shake when working, allowing the camera to capture a bit more light without capturing blurry images (although the iPhone cameras have some sort of “optical” Zoom achieved through different physical lenses rather than a lens with mechanical parts that can physically zoom in and out).

Until Apple releases a fix, users should try not to use the camera in these apps — letting the OIS gyroscope loop for long periods of time could damage the camera, and Apple specifically warns against attaching iPhones to motorcycles or anything else that vibrate excessively. If possible, taking a photo or video with the built-in camera app and then uploading or importing it to the third-party app of your choice is a workaround that could save your device some stress.

If you experience hardware damage due to this error, you should be able to have your phone repaired or replaced under warranty.




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