Fitbit Sense Smartwatch Customers Obtained {Hardware} Associated EKG Alternative Concern: Report

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Fitbit Sense smartwatch customers who’re having points with EKG performance can reportedly obtain replacements from the corporate. The issue seems to be {hardware} associated and, in keeping with the corporate, solely impacts a small variety of customers it has contacted. A person who obtained an organization e mail on the Fitbit discussion board saying “There’s a {hardware} drawback together with your gadget that would forestall your gadget from working correctly.” Whereas the e-mail would not clarify what the issue is, Fitbit has reportedly confirmed that it was an EKG characteristic.

Fitbit Sense was launched in August and is the corporate’s first smartwatch with EKG performance. In keeping with a report by The Verge, Fitbit has now introduced that the EKG app could show an “inconclusive” consequence on fewer than 900 Sense fashions attributable to a {hardware} drawback whereas studying. The corporate additionally introduced that future Sense smartwatch fashions or different Fitbit units didn’t and won’t have this drawback.

In an announcement reported to 9to5Google, Fitbit stated, “Now we have encountered a difficulty in a really restricted subset of our first Fitbit Sense shipments – just a few hundred units worldwide – that will trigger the EKG app to default to an inconclusive studying when studying provides. We’re capable of determine the affected units throughout setup and can contact these customers instantly to supply them with a brand new alternative gadget freed from cost. “

The corporate is claimed to be contacting affected customers, and one of many Fitbit Sense customers shared an e mail from the corporate on the official boards. “Now we have detected a {hardware} drawback together with your gadget that will forestall it from working correctly. Please ship the gadget again to us. We are going to offer you a pay as you go return label. To make sure the very best Fitbit expertise, we are going to offer you a alternative freed from cost. Please hold all unique equipment such because the charging cable and ribbon. You’ll solely obtain a alternative gadget, ”it says within the e mail.

Fitbit Sense not too long ago obtained the Fitbit OS 5.1 replace with assist for the Google Assistant and enhancements to the capabilities for monitoring blood oxygen.

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