Garmin stated on Saturday that buyer knowledge from the corporate’s smartwatch and GPS providers – offline since Thursday – has not been compromised regardless of fears of a ransomware assault.
“Garmin has no indication that this failure has affected your knowledge, together with actions, funds, or different private info,” the corporate stated on its web site.
It added: “Though Garmin Join is inaccessible in the course of the outage, exercise, well being, and wellness knowledge collected from Garmin gadgets in the course of the outage is saved on the system and displayed in Garmin Join as quickly because the consumer has their system synchronized. “
Garmin Join is a well being and health tracker.
The group, based mostly in Olathe, Kansas, stated it was working to revive service as quickly as doable.
Whereas Garmin has not but defined the character of the failure, specialised web sites have speculated that the corporate has been the sufferer of a ransomware assault through which hackers block a sufferer’s entry to their very own knowledge until a ransom is paid.
The corporate’s Garmin Pilot utility, which pilots use to plan flights, was blocked, as was the flyGarmin Aviation database service.
The outage affected Garmin’s name facilities, stopping the group from responding to calls, emails, or on-line chats from clients.
Specialised web site ZDNet reported After the incident began early Thursday, “a number of Garmin workers used social media to share particulars concerning the assault. Everybody known as it a ransomware assault.”
It added, “ZDNet has interviewed a number of and confirmed their claims.”