Owing to the COVID-19 pandemic and subsequent lockdowns, Samsung has began providing buyer help companies by WhatsApp. Not solely does this guarantee a contactless service, it additionally promotes a fast answer to customers’ issues on the security of their houses. It additionally helps clients to find out places of service centres close by, new provides and know the standing of restore. Aside from the messenger, the South Korean big has a number of different choices for customers to succeed in out to, together with distant help, dwell chat, and do-it-yourself movies.
Getting in contact with Samsung on WhatsApp is fairly simple. All it is advisable to do is ship a message to its help quantity 1800-5-SAMSUNG (1800-5-7267864) to register. As soon as finished, the service can be utilized to hunt any kind of technical help. Clients may request for demo and set up of the model’s merchandise. The WhatsApp service is obtainable on all days of the week, from 9am to 6pm.
Aside from WhatsApp, Samsung smartphone and Sensible TV customers may go for distant help, the place an expert can achieve entry to a tool by the Web, diagnose the problem and supply an answer. In keeping with the model’s official assertion, over 70,000 queries are resolved remotely each month.
Shoppers may conduct a dwell chat with skilled brokers by the help part on its web site any time of the day. Samsung says that on a mean, over 9,000 queries have been resolved by this each day. Samsung additionally posts do-it-yourself movies on its website and YouTube channel, offering fast options to widespread issues.
Aside from the above, clients can at all times attain out to its name centre executives, or obtain the Samsung Members App, which can be utilized to dwell chat, place service requests, observe restore progress, or entry distant help and cellphone diagnostics.
Samsung India’s Buyer Service Vice President Sunil Cutinha believes that the usage of WhatsApp “will assist us deepen our client join whereas offering higher comfort to them.”
In 2020, will WhatsApp get the killer characteristic that each Indian is ready for? We mentioned this on Orbital, our weekly expertise podcast, which you’ll subscribe to by way of Apple Podcasts or RSS, download the episode, or simply hit the play button beneath.