Samsung has announced it will soon be releasing a software update for its various smartphones that have been found to throttle the performance of thousands of apps, a report has revealed. The South Korean tech giant said its preloaded Game Optimizing Service doesn’t manage the performance of non-gaming apps. The performance drop has been noticed on some games like Genshin Impact, as well as apps like Instagram, Netflix, and some Google apps. It’s worth noting that benchmarking apps like 3DMark and Geekbench didn’t seem to be affected by the performance throttling.
“We value the feedback we receive on our products and after careful consideration, we plan to release a software update soon to allow users to control performance while running gaming apps,” Samsung spokeswoman Kelly Yeo told The forget The company reportedly released a statement in Korean on its Samsung Members app. A Twitter user later translated and Posted it online.
The second official announcement from Samsung regarding the GOS issue
(Left: Korean, Right: English Translated / Thread) https://t.co/nMkoiq2SjQ pic.twitter.com/zi9tzk8zWu
— Dohyun Kim (@dohyun854) March 4, 2022
Several Samsung Galaxy smartphone users have reported throttling issues on their phones on Twitter. A Twitter user claimed that Samsung phones use a pre-installed app called Game Optimizing Service to limit hardware resource usage for more than 10,000 apps. It has been reported that the default app runs in the background when using both non-gaming and gaming apps.
It was also believed that the throttling issue was limited to Samsung Galaxy S22 series phones. However, Geekbench developer John Poole confirmed that the performance limitation can also be seen in older models.
The exact reason why Samsung is allegedly throttling the performance of its devices via the Game Optimizing Service is unclear, and the company didn’t provide any details in its statement. It is speculated that limiting CPU and GPU resources could be to offer better battery life and avoid overheating issues to some extent.
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